Need help managing your release workspace, account, files, metadata, credits, or split-sheet information? We're here to help.
Email Support
datawavservice@gmail.comWe typically respond within 1–2 business days. Please include a short description of your issue and the screen or feature involved.
DataWav uses email and password authentication for secure, private access to your workspace.
Trouble Logging In
Make sure you are using the email address and password you registered with. If you have forgotten your password, use the "Forgot Password" link on the login screen to receive a reset email.
Resetting Your Password
On the login screen, tap "Forgot Password" and enter your registered email address. You will receive a password reset link by email. Check your spam folder if you do not see it within a few minutes.
Managing Release Workspaces
From the Dashboard or Releases section, you can create a new release, open an existing workspace, and edit release details including title, artist, metadata, and status. Each workspace contains checklists, credits, splits, notes, and file storage.
Editing Metadata and Credits
Open a release workspace and navigate to the relevant section. You can add or edit track information, contributor credits, PRO information, and other metadata. Changes are saved as you update each field.
Uploading or Locating Files
Within a release workspace, navigate to the Assets section to upload audio masters, artwork, lyric sheets, and other supporting files. Uploaded files are stored securely and accessible from within the same workspace.
Royalty Split-Sheet Questions
The Split-Sheet section inside each release workspace allows you to add contributors, assign ownership percentages, and track approval status. Ensure all percentages add up to 100% before generating or exporting.
Checklist and Release Readiness
Each release workspace includes a readiness checklist organized by section (audio, artwork, metadata, distribution, etc.). Check off items as they are completed to track overall release readiness.
Reporting a Technical Issue
If you encounter a bug, loading issue, form problem, or unexpected behavior, please email datawavservice@gmail.com with a short description of the issue and the screen or feature involved. Please do not include your password or sensitive credentials.
You can permanently delete your DataWav account and associated data at any time.
To delete your account from within the app:
This action is permanent and cannot be undone. All workspaces, release data, uploaded files, and account information will be deleted.
You may also request account deletion by email:
datawavservice@gmail.comIf you experience any of the following, please contact us and we will investigate:
When contacting support, please include a short description of the issue and, where applicable, the screen or feature involved. Please do not send your password or sensitive login credentials.
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